Friday, 12 February 2021

Thinking Activity: One Night @ The Call Centre

 

About the Author : Chetan Bhagat 



Chetan Bhagat was on born 22 April 1974. He is an Indian author and columnist. He was included in Time magazine's list of World's 100 Most Influential People in 2010.


He has written nine novels and three non-fiction books. His first novel, Five Point Someone, was published in 2004. His novels have been listed as bestsellers.


Works: -


  • Five of Chetan Bhagat's novels have been adapted into Bollywood films like 

  • Hello in 2008 (based on One Night @ the Call Center)

  • 3 Idiots in 2009 (based on Five Point Someone)

  • Kai Po Che! in 2013 (based on The 3 Mistakes of My Life)

  • 2 States in 2014 (based on his novel of the same name) 

  • Half Girlfriend in 2017 (based on his novel of the same name). 


Bhagat has also written the scripts for Bollywood films like Kick in 2014 and adapted his stories for the movies Kai Po Che! and Half Girlfriend. Bhagat won the Filmfare Award for Best Screenplay for Kai Po Che! at the 59th Filmfare Awards in 2014.


About Book: One Night @ The Call Centre 


One Night @ the Call Center is a novel written by Chetan Bhagat and first published in 2005. The novel revolves around a group of six call center employees working at the Connexions call center in Gurgaon, Haryana, India. It takes place during one night, during which all of the leading characters confront some aspect of themselves or their lives they would like to change. The story uses a literal deus ex machina, when the characters receive a phone call from God.



Globalization 

and

One Night @The Call Centre 




What is Globalization?


Globalization means the speedup of movements and exchanges (of human beings, goods, and services, capital, technologies or cultural practices) all over the planet. One of the effects of globalization is that it promotes and increases interactions between different regions and populations around the globe.


Globalization in One Night @The Call Centre 


Globalization has converted the  whole  world  into  a  small  village.  It  is  stated, 


"Globalization  is  no  longer  a  theoretical concept; it is a glaring reality, impinging upon almost every aspect of human existence" (Sam and Sam 1044-1045).


Chetan Bhagat is such a budding novelist who considers it his responsibility to appeal to the  young  generation  in  India  by  writing  a novel  based  on  the  call  center which  is  a  gift  of globalization. It is stated, 


“The global trend has not left the society untouched. Due to free incoming  of  values,  costumes,  dresses,  and  the  living  habits  of  western  world,  the  basis  of Indian culture has been greatly influenced”  (Sam and G. Sam 1051).


Although call centres are considered  as  a  boon  for  India  which  is  facing  the  problem  of  unemployment,  Bhagat Looks  at  the  call centre  culture in a different  way.  No  doubt  he  supports  such  liberalization coming to India But He also highlights it's worse implications on the modern generation who are the victims of such change. Chetan  Bhagat  is  the  follower  of  change  who  believes  in  the  transformation  of society.  For  this  Globalization  and  modernization  plays  an  important  role  and India Cannot Shy away from this change. 


Effect of globalization in the novel:


Through  his works  Bhagat  subtly  portrays  the  fast  growing  cities  and  urban  zones along  with  all  the  global  factors,  affecting  the  life,  experience,  dreams,  and  attitudes of today's youth. Bhagat very comfortably depicts women empowerment as one of the positive  effects  of  globalization  but  at  the  same  time consumerism,  eroding  values, and rising fears and anxieties of urban Indians as some of the negative offshoots of it cannot escape his piercing observations. Thus, it can be viewed easily in the plot of his novel One Night @ the Call Center.In the  novel we  come  across  fast  growing  city  structures  like  Gurgaon  (Haryana),  where  now massive  apartments  and  commercial  malls  are  under  construction.  Here  there  are  long  and broad  highways making  journey  easier. Basava  states,  


“A  number  of  efforts  to  remove infrastructural constraints in order to facilitate the process of globalization are underway. The BPO sector rapidly developed in urban India and could create lakhs of jobs by the mid of first decade  of  21st  century  (M.G.  Basava  Raja  1015). 


The  BPO  sector  can  be  witnessed  in Bhagat’s novel. In Bhagat’snovelOne Night @ the Call Center, 'Connexions Call Centre' is a good example of BPO culture. Bhagat  very  comfortably  depicts  the atmosphere  in  the  call  centre.  Therein  we  see people  moving  about  quite  frequently.  The  six  people namely 


  • Shyam

  • Vroom  

  • Esha 

  • Priyanka,  

  • Radhika   

  • Military  uncle 


are working  in the  call  centre are  picked  up  by  a  call center's car  every  night from their  respective homes in Delhi,  and  are dropped at their work  place at Gurgaon.


They deal with customers of home appliances such as refrigerators, ovens and vacuum cleaners and are skilled in dealing with troublesome and painful customers. They work  in  shifts starting from  10.30  p.m.  to  6.30 a.m. The  people  working  in  call  centres  face exploitation at the hands of westerners and Chetan Bhagat has clearly depicted it in his novel. The characters in the novel are forced to use western names instead of their Indian names and are treated as ‘Resources’ in the call center. The Boss of the call centre always disgraces the employees and never heeds to their complaints against the computer systems. Instead he gets all  the  credit  of  the  work  done  by  his  team. Working  in such an environment  becomes  painful for  them  for  most  of  the  time  they  feel  embarrassed  at  the  hands  of  Americans. 


Chetan Bhagat portrays call centres are popularly believed to be places of joy and enjoyment but in reality these jobs waste the full potentiality of bright  young people who take them up out of financial compulsion. The  novel  mirrors  serious  issues  of  contemporary  Indian  urban  middle  class  milieu due to the modernization. All the characters of the novel having a middle class background find it hard to survive in the contemporary environment.



Popular Literature



The ability to tell a tale, to devise its episodes with such skill that the reader often cannot bear to put the book aside, to touch on common sympathies, to understand the judgements and desires of ordinary people, to off er the keen experience of danger, of anxiety, of love, of sorrow, of triumph, but all without the intruding shadow of the actual, without obliging us to quit the Illyrian trance, so to speak, or the hermetic fold of the airport lounge. To do all this takes talent, and the money we pay for our distraction is fairly earned. (Nash 1990: 2 – 3)  


What is Popular Literature 


Popular literature includes those writings intended for the masses and those that find favour with large audiences. It can be distinguished from artistic literature in that it is designed primarily to entertain. Popular literature, unlike high literature, generally does not seek a high degree of formal beauty or subtlety and is not intended to endure.


The growth of popular literature has paralleled the spread of literacy through education and has been facilitated by technological developments in printing. With the Industrial Revolution, works of literature, which were previously produced for consumption by small, well-educated elites, became accessible to large sections and even majorities of the members of a population.


Popular Literature & one night @ the call centre 


Chetan Bhagat is a popular writer of the age in his work; he uses simple language that is very easy to understand for the reader. His books appeal to the reader widely accepted by the youngsters. This novel there are some situations and like supernatural things that have not happened in reality or real life. In One Night @ Call center in,


  • GOD’s Call

  • More familiar or accepted moral teaching.

  • Highly reflective of philosophy of life.

  • Narrative technique.

  • Mystic elements and supernatural elements, like the end of the novel.



Thank you ...

Works Cited


  • Bhagat,Chetan. One Night @ the Call Center. New Delhi: Rupa & Co. 2005. Print.


  • Nash, W. (1990),  Language in Popular Fiction , London: Routledge


  • Kshirsagar,  Anil,    Mrs.  R.P. Bonde,  and Dr. Suvarna T. Shinde. “Globalization and the Changing Urban Realities in  India in Chetan Bhagat's One Night @ The  Call Center and 2 States”. The Criterion. Vol III Issue IV (December 2012): 1-8. Print



No comments:

Post a Comment

Extracurricular Activities

  Extra curricular activities done by the students of Swami Vivekananda primary school 🏫 👇